I was already planning on getting DirecTV after I move in to my new house, but I was planning on keeping Comcast for internet and phone since it works well most of the time. After spending a few minutes filling out the information online it tells me I need to wait for a chat. After about ten minutes the person comes on, asks me for some information and I wait a few minutes and am told that I need to pay a deposit for the phone equipment or let them do a credit check. I didn’t think that made sense so I asked and here is what I was told after wasting at least a half hour entering information and waiting for the person. My favorite part is after I said thanks for wasting my time….
Joelle(Sun May 2 20:38:33 EDT 2010)>
Due to the expense of the Phone equipment, it is necessary for us to collect a $50 deposit for phone service as a security measure. However, as long as your account remains in good standing for 6 consecutive months, we will credit the deposit back to your account . We do require the deposit be placed on a credit card or I can run a credit check to determine if we can waive the deposit.
Would you like me to perform a credit check with your Social Security Number?
Gerald_(Sun May 2 20:38:21 EDT 2010)>
I am trying to transfer an existing account when I move is that necessary?
Joelle(Sun May 2 20:39:35 EDT 2010)>
You have to call to transfer service
Gerald_(Sun May 2 20:39:12 EDT 2010)>
Great – thanks for wasting my time!
Joelle(Sun May 2 20:40:14 EDT 2010)>
No thankyou
Joelle(Sun May 2 20:40:38 EDT 2010)>
Have a great night
Joelle(Sun May 2 20:40:44 EDT 2010)>
Analyst has closed chat and left the room
